Refund Policy
The services provided on Foxizen.com are digital and mostly customized services prepared specifically for each client.
For this reason, once the service process has started, refunds are not granted for customer-related reasons (such as dissatisfaction, change of mind, etc.).
Refunds are only considered in the following cases:
- The service has not yet been started
- The delivered service significantly differs from the scope described in the product description
- The service cannot be delivered due to technical reasons
In order to ensure customer satisfaction, revision and adjustment options are offered as a priority instead of refunds.
Users who wish to request a refund must contact us via info@foxizen.com within a maximum of 3 business days from the date of purchase.
Due to the fast and custom nature of the services, this period is limited.
These refund conditions primarily apply to graphic design and similar digital services. For website projects, users must review the “Portal, Website Design, Usage and Sales Agreement” for specific refund, cancellation, and usage conditions.
All detailed conditions regarding refunds, revisions, delivery, and usage are clearly defined in the “Digital Delivery and Product Usage Agreement”, which is accepted by the user during the purchase process.
Foxizen.com reserves the right to reject refund requests in cases of misuse, unjustified claims, or if the service has already been used.
